FREE shipping worldwide, Lighting fast delivery with Amazon Logistics and if you are NOT satisfied, we’ll refund 100% of your money, no questions asked!
LIGHTNING FAST DELIVERY
Receive Your Order In 24/48h
All our products are stored in Amazon Fulfillment warehouses across Europe and North America. That way we make sure Ecospace® products are already close to you before you order.
Once you made your order in our online shop or on the Amazon marketplace your order is instantly dispatched and out for delivery.
In most cases, you receive your delivery next day in metropolitan areas and within 48h in rural areas and with our real-time tracking powered by Aftership you're always informed about your package's whereabouts.
LIGHTNING FAST DELIVERY
We know you absolutely rely on timely delivery. Our always-on-time guarantee is backed by the ultra-reliable Amazon Logistics Network. All our orders are fulfilled directly by Amazon even if you order in our online store.
That’s why we guarantee delivery within 3 days on every order placed in the European Union, the United Kingdom, the United States and Canada. Should your order arrive late, we’ll immediately refund 50% and you can keep the product! Or, send it back for a 100% refund.
Now that is fantastic, isn't it?
Three weekdays counted from order date to first delivery attempt.
Receive Real-Time Tracking Notifications
We inform you by mail when your order left the Amazon warehouse and once your package is out for delivery you'll receive a SMS so you can make sure somebody is there to receive your Ecospace® order.
SHIPPING & RETURNS
Frequently Asked Questions
How much for Shipping?
Shipping is always FREE worldwide. Delivery to some countries might be restricted by law but other then that, shipping is always free at Ecospace®.
How about import tax and duties?
There are NO import tax or import duties for your order when your shipping address is in one of the following areas: European Union, the United Kingdom, the United States, and Canada since we fulfill from stock that we keep within those countries.
For orders with shipping addresses outside these areas tax and duties are calculated while checkout and you can pay them right in our shop and we take over all the paperwork for you!
How about Sales Tax, VAT or GST?
Depending on the area you live we might be required by law to charge you Sales Tax in the US, VAT in Europe and GST in Canada. When you are in Europe you will see prices including VAT. Sales tax in the US and GST in Canada will be added accordingly at checkout.
If you a business based in the EU you can order VAT exempt when you enter your VAT registration number.
There is an issue with my package, what should I do?
Just reach out to our Support Ninjas and they will solve everything. Period!
Use the Live chat, call us or send a mail to firstname.lastname@example.org.
What if my order arrives to late?
That is unlikely to happen. But if it does you are lucky ;-) because in that case you get a 50% refund of your order and can keep it. If that is not good enough, send your order back for FREE and get a 100% refund. Now that is great, isn't it!
What does Fulfillment by Amazon mean?
Fulfillment By Amazon (FBA) is a service provided by Amazon that allows us more flexibility in fulfilling international order. It also speeds up delivery times drastically. We store our products in Amazon warehouses across Europe and North America, and once you place your order either in the Ecospace® Online Store or on the Amazon Marketplace, Amazon physically prepares, packs and ships your order incredibly fast.
How can I return my order?
It is very simple. Click on the Live Chat button in the bottom right corner. Scroll down to "Returns" and enter your order number and email address and who will be navigated through the process. If you need any help hit as a message in the Live Chat or send us a mail to email@example.com.