Your Happiness Is Our Guarantee


Our #1 priority here at Ecospace® is your complete satisfaction. Which means we stand behind our products 100% -- no matter what, no holds barred, no ifs, ands, or buts. If you’re not fully delighted, then we want to fix it.

SATISFACTION GUARANTEE #1

60 Day Money Back Guarantee


Try our products risk-free for 60 days. If you’re NOT 100% satisfied, we’ll refund every penny - no questions asked! Return shipping is on us.

We believe the quality of our products stands on its own, without meaningless words to hype it up. We don’t want to be the same as everyone else. So try us out, and let us know what you think!

Fair Condition:
Not more than 1/3 is used and only once per product and customer.

FREE AND EASY RETURNS

Return Shipping Is Always On Us


If you ever need to return an item to Ecospace®, we’ll always cover the cost of return shipping. Because we believe the return process should be as simple and convenient as possible.

SATISFACTION GUARANTEE #2

365 Day Buy Back and Exchange Guarantee


We offer a 365-day - 100% buy-back of any unused Ecospace® product still in the original packaging. We never want you to run out of our products, and we also want you to have the option of giving back what you don't really need. Additionally, we offer a FREE 365 day product exchange so you can exchange unsold/unused products for the ones you use most frequently.

Fair Condition:
Product is in the original packaging, and in the same condition.

SATISFACTION GUARANTEE #3

Always-On-Time Guarantee


We know you absolutely rely on timely delivery. Our always-on-time guarantee is backed by the ultra-reliable Amazon Logistics Network. All our orders are fulfilled directly by Amazon even if you order in our online store.

That’s why we guarantee delivery within 3 days on every order placed in the European Union, the United Kingdom, the United States and Canada. Should your order arrive late, we’ll immediately refund 50% and you can keep the product! Or, send it back for a 100% refund.

Now that is fantastic, isn't it?

Fair Condition:
Three weekdays counted from order date to first delivery attempt.

RETURNING AN ORDER

Need to return something?


Returning a partial or complete order is simple. Unlike most companies, we don’t make the returns process artificially complicated or difficult to understand. Ecospace® is different. Returning something should be as easy as ordering! You can start your return online or by emailing support@ecospace.earth.

SATISFACTION GUARANTEES

Frequently Asked Questions


Where can I find your returns policy?

We don't have one! We only have THREE rock-solid satisfaction guarantees. It is as simple as that.

What does it mean to exchange my products within 365 days?

We understand the retail business. Sometimes it is better to order more product than you think you’ll need, in order to be prepared to meet the demand. In other cases, buying in bulk saves money and time. So we give you a year to find out what your true needs are. Any time during that year, we’ll take back what you don't really need with a 100% refund. In addition, you are also able to exchange your products for anything else we have in our shop.

You said no questions asked but the returns form asks me why I want to return!

That is true but you are more than welcome NOT to answer that ;-) and still complete your return. We ask those questions to improve and to measure our customers needs, that’s all. We would really be delighted if you tell us the reasons for your return but it is not mandatory at all.

You said no questions asked but the returns form asks me why I want to return!

That is true but you are more than welcome to not answer ;-) and still be able to finish the return. We ask those questions to improve and to measure all our customers needs. We would really be delighted if you tell us the reasons for your return but it is not mandatory at all.

Is return shipping FREE in my country?

Absolutely. Return shipping is free worldwide.

Is return shipping really FREE?

Definitely. If you use the provided shipping label it's 100% on us. If you use your own shipping label we will refund you our shipping cost.

Do I need approval before sending something back?

No, you won't need our approval. You can always return your order to the address you received it from and pay for the shipping yourself. However if you use our return portal, then we can send you a free shipping label.

How long does it take to get my money back?

We refund your money to the original payment method used during checkout. Depending on the payment provider, you usually receive your money within 5-10 working days after we process your return.

What is my responsibility as an Affiliate?

To be a good brand ambassador as you promote Ecospace® and to stay true with our mission to have a positive impact on our Earth. We want partners who will help us build a trustworthy and world-class brand.

What's the return address?

Please always return the package to the address on the free shipping label you receive. If you use your own shipping label, please always use the address you received your order from.